Bandwidth Disclosure:
* Prepaid, burstable speed of Upto 10Mb/s on Gold tariff (1Mb to 10Mb typical).
* Prepaid, burstable speed of Upto 4Mb/s on Silver tariff (1Mb to 4Mb typical).
* Prepaid, burstable speed of Upto 2Mb/s on Bronze tariff (1Mb to 2Mb typical).
* Prepaid, burstable speed of Upto 10Mb/s on PAYG tariff (1Mb to 10Mb typical).

Service Level Agreement:
* SLA 92.9%. All downtimes below the SLA will be rewarded.
* FUP Policy of '1Tb' on all tariff except, Silver with '2.5Tb'.
* Bronze, Silver & Gold Access 'unlimited' but speed might be throttled after Tb limit exceeded.
* Dedicated is Per Mbit, Unlimited, CIR & Full duplex Per Month.
* Distribution Fee is negotiable Per Mbit.
* Dedicated, Distribution & Collocation Fee is also payable via E-invoice advice.
* Flexible contract monthly, quarterly or yearly.
* All Inactive accounts for 6 Months will be completely deactivated and might subject to Equipment retrieval. Reactivation of such account will be treated as fresh setup.
* All Radios comes with 1 Month Warranty. If damaged after one month, you will pay 50% of Equipment Cost for replacement within 1year, else 100% of Equipment Cost.
* Locations outside Lagos attracts trunk charges.

Complaint Resolution:
* Consumers’ complaints are resolved by our Customer Service Department via Online Chat, Phone/Email Support.
* Terms subject to changes.

For help, kindly call our interactive support lines below to speak with our customer service specialist. For BaseSPOT PAYG Users, have your username and password ready. For BaseSPOT WiFi and BaseSPOT LTE Users, have your client ID and email address handy.

Dedicated Customers should call their Dedicated Account Officers.

>> BaseSPOT PAYG

>> BaseSPOT WiFi

>> BaseSPOT LTE